Refund Policy

Last updated: August 06, 2026

At Dirkar Tech, we strive to ensure your complete satisfaction with our AI-powered business platform. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

1. Money-Back Guarantee

We offer a 7-day money-back guarantee on all new monthly and annual subscriptions. If you cancel within 7 days of your initial purchase and your usage falls within our fair use guidelines, you are entitled to a full refund of the subscription fee paid.

2. Eligibility for Refund

To qualify for a refund, your request must meet the following conditions:

• You are requesting a refund for the first-time subscription purchase only (renewals are non-refundable).
• The request is submitted within 7 calendar days of the initial payment date.
• Your account usage has not violated our Terms of Service (e.g., excessive resource consumption, illegal activity).
• The refund request is made through our official support channels.

3. Non-Refundable Items

The following are not eligible for a refund:

• Setup fees, onboarding charges, or custom development services.
• Add-on purchases or one-time credits (e.g., extra SMS credits, WhatsApp message packs).
• Subscription renewals (after the initial term).
• Accounts that have been previously refunded or involved in payment disputes.
• Enterprise contracts that have a separate Service Level Agreement (SLA) – those are governed by the specific contract terms.

4. Annual Plan Refunds

For annual subscriptions, the 7-day money-back guarantee still applies. After the initial 7 days, you may cancel your annual subscription at any time, but you will not receive a pro-rated refund for the remaining months. Your service will continue until the end of the pre-paid term.

5. How to Request a Refund

To initiate a refund request, please contact our support team with your account details:

• Email: contact@dirkar.com with subject "Refund Request - [Your Name]"
• Include your registered email address, invoice number, and a brief reason for the refund request.

We will acknowledge your request within 1 business day and process eligible refunds within 5-10 business days.

6. Processing of Refunds

Once your refund request is approved, the amount will be credited to the original payment method used at the time of purchase. The time it takes for the credit to appear on your statement may vary depending on your payment provider.

If you received any promotional discount or free trial extension with your purchase, the refund amount may be adjusted accordingly. If the refund is approved, your access to the premium features will be downgraded or suspended as applicable.

7. Late or Unresponsive Requests

If you do not receive a response from us within 3 business days after contacting support, please check your spam folder or reach out again. Dirkar is not responsible for refunds that cannot be processed due to incorrect payment information or communication errors.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after any modifications indicates your acceptance of the new terms.

9. Contact Us

If you have any questions about our Refund Policy, please reach out:

• Email: contact@dirkar.com
• Phone: +91 87308-69424
• Address: Lorputu Itanagar, Arunachal Pradesh